General information
Steamgreen ApS
Baldersgade 4, 2200 København
Telefon: 70605636
Email: info@steamgreen.dk
CVR nr.: 43252569
When you book an appointment with Steamgreen, you also accept all our terms and conditions.
Prices
All our prices are listed either including or excluding VAT, depending on whether you are a business or private customer. Regardless of your customer type, you will see the final price including VAT at checkout before confirming your order. As we serve both private and business customers, we display prices both including and excluding VAT during the booking process. Any discounts and promotional codes are applied at step 6 of the booking, where you will again see the full price (including any add-ons) both including and excluding VAT.
Payment
Steamgreen ApS accepts payment via VISA-Dankort, VISA, VISA Electron, and Mastercard. Payment is charged to your account only after the work has been completed. All amounts are in Danish kroner and include VAT. We do not charge card fees. You also have the option to pay by invoice or—as an additional service—via MobilePay to our steam operators. Cash payments to our steam operators are not accepted. If you pay in cash, please notify us immediately at info@steamgreen.dk. An administration and transaction fee of DKK 29 applies to invoice payments.
Booking
Services can only be booked via www.steamgreen.dk. Our support team is available by phone, chat, and email five days a week (Monday to Friday, 09:00 to 16:00). A one-time setup fee of DKK 99 applies to new customers.
Cancellation or modification of booking
You may change your booking up to 24 hours before the scheduled appointment by emailing info@steamgreen.dk. You have the right to cancel your booking within 14 days of making it (see details below). After this 14-day period, the right to cancel no longer applies. However, we do offer the option to cancel up to 24 hours before the scheduled start time; please note that Steamgreen ApS reserves the right to charge a fee of DKK 350. Cancellations must be made via email to info@steamgreen.dk. In the event of a no-show, the customer is required to pay the full amount.
Sometimes, we may need to reschedule your booking for logistical reasons or to optimize route planning. Steamgreen reserves the right to reschedule your appointment or booking. If, contrary to expectations, we reschedule your appointment by more than 60 minutes, you will be notified via email, SMS, or phone call. If you have enabled notifications, you will receive an automated email regarding the change.
If you are delayed, we will wait up to 15 minutes, after which we will proceed to the next task.
Delays
Various unforeseen circumstances—such as weather, traffic, etc.—can cause our steamers to be delayed in arriving for a job. Should we estimate a delay of more than 30–60 minutes, we will notify you via SMS, email, or phone call.
Practical information
You must ensure there is sufficient space for the Steamgreen ApS operator to wash your car. There must be enough room for a Steamgreen ApS vehicle to be positioned next to, in front of, or behind your car. You are responsible for handing over the key to the operator at the agreed time when the service begins. You will receive a call or text message 5–30 minutes before the operator arrives. As the customer, you are responsible for ensuring that electronic parking discs, toll tags (e.g., Brobizz), and similar items are correctly positioned after the service is completed, should they have been displaced or moved during the cleaning process. By placing an order, you agree to inspect the car with the employee before they leave to ensure that electronic parking discs, toll tags, and similar items are properly in place.
Damage
When your car is ready, it is your responsibility as the customer to inspect the vehicle for any defects or damage while our steam technician is present. This inspection must take place before work begins so that we are in agreement regarding any existing damage. Please also start the car and check the electronics. Once the service is complete, you are responsible for meeting the technician to have the keys returned and to inspect the vehicle. If there is any damage to your car, please bring this to the technician's attention immediately and contact us at info@steamgreen.dk or by phone at 70605636 within 24 hours.
By accepting our terms and conditions upon booking, you agree that Steamgreen cannot be held liable for damage to your car—whether interior or exterior—if you fail to speak to our staff member upon completion of the work or contact customer service within 24 hours. Steamgreen reserves the right to reject any damage claim not submitted to us in writing at info@steamgreen.dk within 24 hours. In the event of damage, it is your responsibility as the customer to provide documentation of the car's condition prior to the work commencing. Steamgreen reserves the right to assess and rectify any errors or defects by visiting you again.
It is in SteamGreen’s interest to rectify any shortcomings or overlooked details by revisiting the customer. SteamGreen reserves the right, in the best interest of all parties, to address complaints regarding documented errors or deficiencies in the cleaning service performed. Claims that are unsubstantiated or relate to deficiencies outside the scope of the ordered service will be rejected. SteamGreen reserves the right to report to the police any attempts to defraud the company to obtain free services, as well as any manipulative, threatening, or extortionate behavior by customers. If a scheduled rectification visit is cancelled within 24 hours of the agreed time, SteamGreen reserves the right to charge a travel fee of DKK 350.
Steamgreen cannot be held liable for damage showing typical signs of mechanical wear, wear and tear from use, fiber effects due to aging, or uneven texture that cannot be attributed to our treatment.
Steamgreen cannot be held liable for damage not proven to have been caused by our treatment. Vehicles are inspected before and after the treatment, and the customer is responsible for pointing out any pre-existing damage prior to the treatment or upon handover. If the customer is unable to be present at the handover, they must be able to provide documentation of the vehicle's condition prior to the treatment.
The customer is responsible for inspecting the vehicle's interior and exterior before work begins and must point out any existing damage, wear, or irregularities at the time of handover. If this is not done, and/or if the customer is not present upon completion, Steamgreen accepts no liability for subsequent claims regarding interior or exterior wear or the condition of the upholstery.
Efforts shall be made to resolve disputes amicably.
Additional services / Optional extras
You will inspect the car together with our steamer. The steamer will point out any additional services you might want to add—such as dog hair removal, cleanup of "accidents" (vomit, etc.), or similar issues. If you agree on extra services, these can be purchased by contacting customer service or paid for directly with the steamer.
Please note that our offers and prices apply only to cars falling under the "normally dirty" category. If your car is dirtier than usual, an additional fee may be charged for the extra time required to complete the job. Once the work is finished, it is your responsibility to inspect the car with the steam cleaner operator to ensure the job has been done correctly; we will then leave the site and consider the task complete.
We reserve the right to invoice you for any outstanding balance if you pay for the wrong car size category. Please allow 1–3 hours—depending on the weather—for all seats to dry completely following a thorough interior cleaning.
Additional services/add-ons can only be ordered in conjunction with interior and/or exterior cleaning. By placing an order, you accept our terms and conditions and acknowledge Steamgreen’s right to charge for both the basic service (interior and/or exterior cleaning of your car) and your selected add-on (e.g., seat cleaning, waxing, polishing, etc.).
It is the customer's responsibility to ensure that the order matches their requirements. For example, an interior cleaning does not include the cargo area. The package contents are listed on our website; items not included in your order can typically be found as optional add-ons, implying that they are not part of the basic package you are ordering.
Insurance
Both our steamers and your car are insured against damage or accidents at the work site.
Right of withdrawal
As a consumer, you have a 14-day right of withdrawal when purchasing from us. The withdrawal period expires 14 days after the day the agreement is concluded. If your booking falls within the 14 days following the day you placed the order, the period expires as soon as the service has been fully delivered. In other words, your right of withdrawal expires once the service has been completed.
You retain your right of withdrawal while the work or delivery is in progress. If you have consented to the work or delivery commencing but still wish to exercise your right of withdrawal, please note that we will charge a reasonable fee for the work already performed.
You can send an email to info@steamgreen.dk or use the withdrawal form.
No right of withdrawal
The following agreements cannot be cancelled:
The provision of services that have been completed, provided you have previously agreed to the commencement of the service and acknowledged that your right of withdrawal thereby ceases to apply.
For bookings where you have ordered the wrong car size and wish to cancel the service while our steamer is on-site.
Refund of the purchase price
If you change your mind about your purchase, you will receive a refund. If you have consented to the commencement of work or delivery but still wish to exercise your right of withdrawal, please note that we will charge reasonable costs for the work already performed. We charge between 50% and 100% of the service price—subject to a minimum of DKK 350—depending on the amount of material, labor hours, travel time, personnel time, etc.
Membership
The price of the membership is displayed when purchasing the individual membership packages. All memberships are personal and cannot be transferred or shared with others. You can achieve potentially significant savings by choosing a membership. The membership is free and carries no long-term commitment, but it requires you to receive at least two treatments per year (within a 12-month period). Should you cancel your membership after only one treatment, Steamgreen reserves the right to charge the difference between the discounted member price you received and the standard booking price. You can choose from the following memberships: Interior, Platinum, and Diamond. The contents of the packages are described on the website.
Change of payment card / Debt collection
As a customer, it is always your responsibility to ensure that your payment details are correct. In the event of repeated failed payment attempts, your outstanding balance will be sent to debt collection. Please note: Canceling your payment card does not cancel your ongoing subscription. Steamgreen always attempts to find a solution if you have an unpaid invoice but reserves the right to send your unpaid invoice to debt collection.
Automatic withdrawal
The first payment is charged upon completion of the first task for you as a customer. Thereafter, your subscription fee is automatically charged at the selected interval.
Suspension & Termination
Your subscription can be paused by contacting us at info@steamgreen.dk. Cancellations, terminations, and scheduling changes can only be made by contacting customer service at info@steamgreen.dk.
Complaint
The rules of the Sale of Goods Act apply to the purchase of goods but not to services. This means that, as a general rule, you do not have a two-year right to make a claim regarding services. Any complaint regarding the service provided must be submitted as soon as possible via email to info@steamgreen.dk, and no later than 12 hours after the service has been performed. It is important to include a description of the problem, as well as photos and video.
Privacy policy
We require the following information when you shop with us: name, address, telephone number, and email address. We record and share the personal data necessary to provide the service to you. This personal data is stored by Steamgreen ApS for five years, after which it is deleted. We also work with a number of other companies that store and process data on our behalf.
By accepting our terms and conditions, you consent to us contacting you after your purchase to improve our service and to inform you about new products, promotions, offers, and other relevant communications. Such contact may take place via email, telephone, SMS, or other relevant channels. You may unsubscribe from these communications at any time using the unsubscribe options included in our messages or by contacting customer service.
Quality and employee training
To ensure quality, documentation, and employee training, conversations between the customer and our employees may be recorded. This occurs only when our employee is personally participating in the conversation, in accordance with Danish law (Section 263 of the Criminal Code). The recordings are used solely for internal purposes and will never be made public or shared with third parties without consent.
Complaint procedures
If you, as a consumer, wish to lodge a complaint regarding the service, please contact us at info@steamgreen.dk. If we are unable to reach a solution, you may submit a complaint to the Danish Competition and Consumer Authority’s Centre for Complaint Resolution (Center for Klageløsning), Nævnenes Hus, Toldboden 2, 8800 Viborg. Link: www.forbrug.dk.
If you are a consumer residing in an EU country other than Denmark, you can lodge a complaint via the European Commission’s online complaint portal here: http://ec.europa.eu/od.
By placing an order, you unconditionally accept all of Steamgreen’s terms and conditions and waive any right to take legal action against Steamgreen, regardless of the cause.
